Contact the ICT Service Desk
Get IT Support
What we can help you with
- Connecting to WiFi
- Installing software
- Resetting your password
- Setting up an email account
- Downloading applications
- Laptop surgery, anti-virus software
- Mobile, tablet and laptop queries
Apple products: We now offer support for Apple products. Go to the Apple Tech Bar for details. This is an information and advice service and does not provide repairs or replacement equipment.
Get IT support now
ONLINE: Log a support request in ASK. Register your IT problem or enquiry with us and keep track of its progress
BY PHONE: Call the ICT Service Desk on +44 (0)20 7594 9000 or 49000 from a College telephone
IN PERSON: Visit the ICT Service Desk in the Central Library on South Kensington Campus between 08:30—18:00, Mon—Fri. It's next to Room 110 on Level 1 by the central staircase
ON TWITTER: Follow @TheServiceDesk for the latest ICT news and service updates
OUT OF HOURS: For critical problems that disrupt services and systems only, on weekends, college closure days and between 18:00—08:30 on weekdays. Call +44 20 7594 9000 or 49000 from a College telephone, follow the recorded instructions and wait to be transferred to our Out of Hours team*.
Contact ICT Security
If you have sensitive data or feel uncomfortable about going through the Service Desk, contact ICT Security using these channels instead:
- IN PERSON: Level 4, Sherfield Building, South Kensington Campus
- BY EMAIL: email@example.com
- BY PHONE: +44 (0)207 594 6966
Get help from ICT Deskside Services teams
As well as the options listed above, you can get one-on-one IT support from ICT Deskside Services teams at drop-in sessions across College. Go to the ICT Deskside Services Teams page for full details, contacts, locations and session times.
Contact an ICT Customer Service Manager
The Customer Services Managers are the go-to point of contact for any operational issues within departments, helping to ensure that ICT delivers the exceptional levels of service our customers expect. If you are unsure of who to contact in ICT please speak to your dedicated Customer Services Manager and they will help point you in the right direction.
*Out of Hours service is provided by an organisation external to the College. They are governed by contract and Service Level agreement. In order to provide all users with the service, the organisation has the names, email addresses, phone numbers and University IDs of College members held on secure servers. Your location may also be shared if it is relevant to an enquiry you make to the service. For more information about how the College protects your privacy, read our data protection policy.